Shipping and delivery

Last updated: 5 November 2026.

Where we deliver

We accept orders for serviceable addresses within Pakistan. Courier coverage and cash-on-delivery availability vary by location. Enter your complete address at checkout to see the available option, or contact us before ordering if your area is not listed. International delivery is not offered through this checkout.

Charges and your order total

The applicable delivery charge and any COD surcharge are shown at checkout before you place your order. Free delivery applies only when the checkout or a published offer explicitly confirms it. We will not add an undisclosed fee after you order; if an address requires a revised quote, we will ask you to accept it or cancel before dispatch.

Processing and estimated delivery

We aim to dispatch accepted, in-stock orders within 1–2 working days. For prepaid orders, this starts after funds are verified. For COD orders, it starts after any required order confirmation.

After dispatch, estimated courier delivery is 3–5 working days for major serviceable cities and 5–7 working days for other serviceable areas. These are estimates, not guaranteed appointment dates. Working days for our processing are Monday to Friday, excluding public holidays. Courier operating days may differ.

Public holidays, weather, road access, courier delays or an incomplete address may extend these estimates. If an order is delayed, contact customers@kafia.pk with your order number. If we cannot supply an accepted prepaid order, we will offer the available options, including cancellation and a refund of the amount paid for the unavailable items and any attributable delivery charge.

Tracking and receiving your parcel

We share a courier name and tracking reference when available after dispatch. Keep your checkout phone number active for delivery calls. Please do not pay a second time if we have confirmed that your order is fully prepaid.

Cash-on-delivery parcels must be paid for on delivery. Opening before payment is not included unless specifically confirmed for that delivery. You can still report damage or an incorrect item after receiving the parcel.

Incorrect addresses and missed deliveries

Contact us quickly if your address needs changing. We cannot promise changes after dispatch. If a parcel returns after unsuccessful attempts, we will discuss redelivery and any actual extra delivery cost before sending it again. Any refund deductions must be explained and must not remove rights provided by law.

A damaged or missing delivery

Keep the packaging and contact us as soon as possible with your order number and available photos. An unboxing video may help but is not required to raise a genuine claim. See our Return and Refund Policy.