At Kafia, your satisfaction matters. We take every step to ensure your products arrive in perfect condition. If something goes wrong, we’re here to help.

Eligible for Return or Replacement

You can request a return or replacement within 7 days of delivery if your order has any of the following issues:

• Product arrived damaged
• Bottle/container is broken
• Product is leaking
• You received the wrong item

Conditions for Approval

To qualify for a return or replacement:

• The product must be unused and in its original packaging
• You must submit clear photos or videos as proof within 7 days
• Product must match the issue reported

Non-Refundable Situations

• We cannot accept returns or refunds in the following cases:
• Change of mind after receiving the product
• Allergic reaction or sensitivity (as this varies by individual skin type)
• If irritation occurs, discontinue use immediately. We will guide you on safe usage but cannot refund for personal reactions.
• Product used more than once or packaging tampered
• Missing original box or bottle

Refund Process

• If your return is approved:
• Refund will be issued to your original payment method
• Refund may take 3–7 business days depending on your bank/payment source
• In case of replacement, shipment will be arranged at no additional cost

How to Request a Return

Please contact our support team within 7 days of receiving your product:

Email: info@kafia.com
Subject Line: Return Request – Order #1234

Include:

• Order number
• Issue description
• Photo/video proof

Our team will respond within 24–48 hours.